OPINION | How Microsoft’s $20 billion AI deal will shake up how we work | Fin24

Microsoft mentioned on Monday that had agreed to buy voice recognition and AI specialist Nuance Communications for about $56 a share, or virtually $20 billion together with debt.

Think about the office of the long run, the place computer systems powered by synthetic intelligence deal with essentially the most tedious administrative duties, making workers happier and extra productive. Microsoft desires to be on the forefront of that future — and its deal for voice-recognition and AI specialist Nuance Communications reveals it’s prepared to spend some huge cash to do it.

Microsoft mentioned on Monday that had agreed to buy Nuance Communications for about $56 a share, or virtually $20 billion together with debt. At first look, it could look like an odd candidate for what would turn into Microsoft’s second-largest acquisition after its $26 billion deal for LinkedIn. For a lot of the final decade, Nuance’s gross sales have stagnated because the early pioneer of speech-recognition merchandise wasn’t capable of innovate quick sufficient. However that has modified. Given the spectacular expertise and potential inside its newest AI answer for well being care, a purchase order of Nuance is sensible.

The game-changing product is the Nuance Dragon Ambient eXperience, or DAX, which was released in February 2020. Whereas prior choices pressured medical doctors to make use of units to transcribe notes after which spend hours on the finish of the day to file paperwork, DAX takes the administrative burden off their plate. Throughout every go to, the system data voice conversations between medical doctors and sufferers, then leverages AI to search out the right context for the discussions and robotically creates detailed medical documentation for evaluate. All of the physician has to do is log out. At the least for physicians, it appears as if the AI-powered panacea is now right here.

Hospitals adore it. They get happier medical doctors, who can see extra sufferers, and there’s a decreased danger of medical errors. Citing a survey, Nuance notes the share of medical doctors feeling burnout and fatigue dropped to 17% from 72% with using DAX.

Physicians say it additionally allows increased high quality care as a result of they will concentrate on treating sufferers as a substitute of doing information entry. The joy has reached buyers. Throughout Nuance’s most up-to-date earnings name, almost each query from Wall Road touched upon DAX’s prospects. Whereas using DAX continues to be within the early phases, the monetary future seems to be brilliant. Earlier this 12 months, Nuance mentioned income from DAX may rise to as a lot as $250 million by 2023 from an estimated $15 million or so this 12 months, and it was seeing rising curiosity from present and new prospects.


A Microsoft-Nuance mixture will increase the alternative for development, with Microsoft’s heft permitting for a bigger rollout. There are different synergies. DAX, which already makes use of Microsoft’s cloud-computing service Azure and advantages from its AI applied sciences underneath a strategic partnership signed in 2019, will be additional built-in into the expertise large’s companies to create an much more highly effective providing. Most critically, Microsoft will be taught all of the intimate particulars on tips on how to finest develop superior AI options for the office that it might apply to different industries.

On one entrance, nevertheless, Microsoft ought to tread fastidiously. No different expertise firm has been as energetic looking for giant corporations. In late March, Bloomberg reported Microsoft was in talks to buy gaming chat neighborhood Discord Inc. for greater than $10 billion.

This, after the corporate accomplished its $7.5 billion acquisition of video-game writer ZeniMax and reportedly considered Pinterest Inc. in current months. And naturally, Microsoft made an try to purchase the US operations of TikTok final 12 months. Too many large offers could draw the eye of regulators, who could finally marvel if the identical antitrust scrutiny now given to giants corresponding to Fb and Alphabet ought to pertain to Microsoft as properly.

Within the meantime, if Microsoft can get a Nuance deal accomplished with out inflicting an excessive amount of bother for itself, it’s going to add the important experience it wants to guide the subsequent large disruptive wave of innovation. It’s a worthy pursuit.

Tae Kim is a Bloomberg columnist. Views expressed are the creator’s personal.

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